Customer Experience (CX)
Discover expert analysis on customer experience with news, features and insights from the team at IT Pro.
-
Why digital experience is vital for success
In-depth We examine the ever-changing expectations of today's consumers and why their digital experience is so important
By Gabriella Buckner Last updated
In-depth -
Building an outstanding digital experience
whitepaper Insight into how banks and financial services organizations can deliver the digital experiences customers and employees expect
By ITPro Published
whitepaper -
Let's rethink customer service
whitepaper Discover new ways to improve your customer service process
By ITPro Published
whitepaper -
Operational efficiency and customer experience: Insights and intelligence for your IT strategy
Whitepaper Insights from IT leaders on processes and technology, with a focus on customer experience, operational efficiency, and digital transformation
By ITPro Published
Whitepaper -
Retail forex development in Southeast Asia
whitepaper Download now to build a brighter forex future
By ITPro Published
whitepaper -
The Total Economic Impact™ of the Boomi AtomSphere platform
whitepaper Discover the cost savings and business benefits enabled by the Boomi AtomSphere platform in this study by Forrester Consulting
By ITPro Published
whitepaper -
The next generation hospital
whitepaper Learn why smarter hospitals can maximize performance and service delivery
By ITPro Published
whitepaper -
The digital front door
whitepaper Reducing National Health Service (NHS) workforce pressures and transforming patient experiences through AWS
By ITPro Published
whitepaper -
Preparing for peak: How customers purchased during peak
whitepaper The online shopping trends that shaped the parcel delivery experience during the busiest time of the 2022 calendar
By ITPro Published
whitepaper -
How Community Fibre embraced omnichannel CX with AWS
Case Study London’s full-fiber broadband provider has rewired its communications channels at scale
By Rory Bathgate Published
Case Study -
Automate personalization with AWS
Whitepaper How marketers can automate, deliver, and analyze billions of personalized messages and offers per day
By ITPro Published
Whitepaper -
8x8 unveils new partner ecosystem to advance AI experiences
News The 8x8 Technology Partner Ecosystem will enable businesses to embed new AI-driven technologies into the 8x8 XCaaS platform
By Daniel Todd Published
News