Customer Experience (CX)
Discover expert analysis on customer experience with news, features and insights from the team at IT Pro.
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8x8 unveils new partner ecosystem to advance AI experiencesNews The 8x8 Technology Partner Ecosystem will enable businesses to embed new AI-driven technologies into the 8x8 XCaaS platform
By Daniel Todd Published
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The state of Salesforce 2022-2023Whitepaper Unlocking the next wave of business value
By ITPro Published
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The five pillars of personalization at scaleWhitepaper A blueprint for creating exceptional customer experiences
By ITPro Published
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The top zero trust use casesWhitepaper The challenges organizations solve to reduce risk and cost
By ITPro Published
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A roadmap to resilienceWhitepaper How banks can pre-empt the next wave of disruption
By ITPro Published
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Design frictionless banking experiencesWhitepaper Customer success stories
By ITPro Published
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Digital Twins - Transforming supply chains and operationsWhitepaper A virtual view of products, processes, and operations, as well as the impact of various factors on performance
By ITPro Published
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Everest Group PEAK Matrix® for Adobe services providers 2022Whitepaper Understanding and assessing Adobe service providers based on their vision & capabilities
By ITPro Published
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ChatGPT vs chatbots: What’s the difference?In-depth With ChatGPT making waves, businesses might question whether the technology is more sophisticated than existing chatbots and what difference it'll make to customer experience
By John Loeppky Published
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Achieving transformative business results with machine learningWhitepaper How seven leading organizations are using machine learning to resolve key challenges and reveal new opportunities
By ITPro Published
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AI for customer serviceWhitepaper IBM Watson Assistant solves customer problems the first time
By ITPro Published
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