IT Pro is supported by its audience. When you purchase through links on our site, we may earn an affiliate commission. Learn more

Microsoft slashes the price of standard Azure support

Its critical issue response time has been reduced to an hour too

Microsoft logo on building

Microsoft has slashed the price of its standard Azure support plan to just $100 a month, from its previous price point of $300 a month, alongside a new vow to halve its response time if something goes wrong from two hours to just an hour for critical cases.

The discounts aren't just for standard business customers though, as Microsoft's Government Azure customers will also see the price of their plans drop from $375 per month to $125 per month. The new rates apply for all regions, except for customers in Germany.

"Azure is continuously improving and expanding the range of options to help you accelerate your cloud journey," the company said in the price reduction announcement. "From the built-in Azure Advisor service that provides free, proactive, and personalized best practice recommendations, to direct connection with Azure engineers through multiple levels of Azure support."

The company added that these changes mean Azure now offers the most cost-effective and predictable support offering amongst major cloud providers.

AWS's support packages are included for free in its basic service, although there's a charge of 3% of the monthly AWS usage (or $29, whichever is greater) for developers, and a tiered service for business accounts, starting at $100 or $15,000 for enterprise customers. However, its response times are already an hour for the business and enterprise plans.

Google's premium support services start at $150 a month for its bronze package, $400 a month for gold (plus % costs for usage) and tailored pricing starting at $15,000 for its platinum service. The bronze option only offers a response time of four hours, although its platinum service provides a response within 15-minutes. 

Image: Shutterstock

Featured Resources

Four strategies for building a hybrid workplace that works

All indications are that the future of work is hybrid, if it's not here already

Free webinar

The digital marketer’s guide to contextual insights and trends

How to use contextual intelligence to uncover new insights and inform strategies

Free Download

Ransomware and Microsoft 365 for business

What you need to know about reducing ransomware risk

Free Download

Building a modern strategy for analytics and machine learning success

Turning into business value

Free Download

Most Popular

16 ways to speed up your laptop
Laptops

16 ways to speed up your laptop

13 May 2022
Russian hackers declare war on 10 countries after failed Eurovision DDoS attack
hacking

Russian hackers declare war on 10 countries after failed Eurovision DDoS attack

16 May 2022
(ISC)2 launches free scheme to get 100,000 UK citizens into cyber security
Careers & training

(ISC)2 launches free scheme to get 100,000 UK citizens into cyber security

17 May 2022