E-signatures 2020: Use cases and opportunities

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For a long time, signing a contract or an agreement has been a physical intrusion into an increasingly digitised world. It’s been the moment where online processes stop and give way to offline action, causing delays and inefficiency, complicating storage, and making compliance harder to prove.

However, in recent years electronic signatures have gained ground. They promise businesses efficiency in processing documents to be signed, saving time and cost, and delivering a better experience for customers, partners, and employees, while also reducing risk and making compliance easier for companies in regulated industries.

This whitepaper presents findings from a survey of over 1,500 businesses to find out how widely electronic signatures have been adopted, what they’re being used for, and by whom. It examines barriers to adoption and the challenges involved in implementation, and looks at the perceived benefits of the technology and how these are being measured.


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