Red Hat eyes tighter data controls with sovereign support for EU customers

The company's new offering will see support delivered entirely by EU citizens in the region

Red Hat logo and branding pictured on the company's vendor stall at Mobile World Congress (MWC) 2023 with conference attendees walking by in foreground.
(Image credit: Getty Images)

Red Hat has announced new options for European customers aimed at bolstering data sovereignty.

The enterprise open source software supplier has announced Red Hat Confirmed Sovereign Support, a new offering purpose-built for the 27 EU member states and set to go into operation early next year.

The aim here is to help organizations strengthen operational control, resilience, and compliance in line with Europe’s digital sovereignty goals.

Digital sovereignty means keeping control over your own technology destiny, from data location to software and operations. Navigating the EU's stringent regulatory and compliance frameworks demands an open source-driven, transparent, auditable foundation and a local operational support model," said Chris Wright, Red Hat's CTO and senior vice president, global engineering.

"Red Hat Confirmed Sovereign Support offers exactly that: a fully EU-anchored support experience, run by EU citizens for EU organizations, backed by the trust of our open hybrid cloud portfolio.”

The company said the offering will provide high levels of technical expertise, with localized technical support staff and greater independence from non-EU dynamics.

Support will be delivered entirely by verified European Union citizens operating solely within the 27 EU member states, with localized operational control. There will be 24/7 in-region availability, the company added.

Red Hat partners reducing reliance

Red Hat revealed its network of more than 500 EU cloud partners – many of which already offer sovereign clouds – will strategically reduce reliance on non-EU hyperscalers.

Instead, it said, customers will have robust, local alternatives that align directly with regional regulatory policies and economic priorities.

“Red Hat is making a clear, demonstrable investment in European digital sovereignty," said Hans Roth, senior vice president and general manager EMEA at Red Hat.

"This offering underscores Red Hat’s commitment to empowering EU organisations to own their digital destiny and build upon our open hybrid cloud foundation for greater digital autonomy and resilience.”

Sovereignty in the spotlight

Digital sovereignty is becoming increasingly important in the EU, thanks to provisions in the EU Artificial Intelligence Act, the Digital Services Act, and the Data Act.

The aim is to insulate operations from geopolitical tensions and safeguard EU data, technology and operations.

In Europe, according to a recent report from Accenture, 62% of organizations are now looking for sovereign solutions - particularly those in sectors with regulatory requirements and sensitive data, such as banking, public services, and utilities.

"A sovereign AI approach is not about holding everything in one place. The goal is to make technology choices according to the degree of control organizations want to exercise over data, AI infrastructure and models, while benefiting from the scale, service breadth and pace of innovation that some non-European providers offer," said Mauro Capo, Digital Sovereignty lead for Accenture in EMEA.

"These choices are decided by the use case and national priorities. Some cases need only local data residency, while others, in defense for instance, call for full sovereignty over the different AI components - local data, infrastructure and model, advanced encryption, or even air-gapped systems when necessary.”

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Emma Woollacott

Emma Woollacott is a freelance journalist writing for publications including the BBC, Private Eye, Forbes, Raconteur and specialist technology titles.