John Thomas, Vice President and Data & AI Practice Lead at IBM Expert Labs said "We’ve all been in the situation where we press 2, explain everything, get routed to someone else, explain everything again, and get put on hold.”
This scenario is only too common, which is why IBM is inviting leaders to reimagine these processes.
This resource from IBM outlines three approaches for designing a winning customer service experience using AI and automation, and explains how they can deliver significant and immediate ROI, as well as improved customer satisfaction and loyalty.
View this resource now for some initial thought starters and tips to successfully jumpstart your customer service transformation project.
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