Nearly three-quarters of organisations have a digital transformation strategy in place or are actively working on one to better serve the digital-native demographic and meet customer expectations for seamless, anytime, anywhere interactions. With so many people working remotely, organisations around the globe accelerated their focus on digitising business processes, including signing agreements and other business-critical forms.
But obtaining signatures is only one piece of a multi-step customer interaction. To truly give customers, citizens, employees, and partners a seamless digital experience, organisations need to think past the signature and consider how to make the end-to-end interaction as fast and frictionless as possible. This involves reimagining information collection and continuing valuable conversations after the signature happens.
-
LaunchDarkly to "double down" on observability with Highlight acquisitionNews Highlight's observability tools will be integrated into LaunchDarkly's Guarded Releases software deployment service
-
Samsung Galaxy Tab S10 FE reviewReviews The Tab S10 FE retains the feel and core capabilities of Samsung's high-end S10 tablets, but compromises on the display and the performance
-
Four data challenges holding back your video businesswhitepaper Data-driven insights are key to making strategic business decisions that chart a winning route
-
The Total Economic Impact™ of IBM iX digital commerce servicesWhitepaper Delivering strategic growth with experience-led commerce solutions
-
The Total Economic Impact™ of SAP finance transformation services with TruQuaWhitepaper Business benefits and cost savings enabled by accelerating the SAP central finance transformation
-
Technology Ecosystem benchmark reportWhitepaper The evolution of the IT industry
-
Twilio tackles 'crucial' customer retention with trio of platform upgradesNews The company believes that retaining customers and maximising LTV is crucial in weathering the current macroeconomic headwinds
-
Taking a design-led, data-driven approach to experience transformationWhitepaper Deliver compelling, relevant customer and employee experiences in the digital-first era
-
Accelerating healthcare transformation through patient-centred medtech solutionsWhitepaper Seize the digital transformation opportunities to streamline patient care and optimise patient outcomes
-
The financial services survival guideWhitepaper How uncertainty and disruption is forcing financial services to innovate
