According to research by PwC, 73% of consumers say a good experience is key to influencing their brand loyalties. In an Oracle survey, 77% of respondents said bad customer experiences diminish their quality of life. Welcome to the experience economy - the new reality that drives all facets of the relationship between brands and consumers today.
In the experience economy, the customer is the innovator, not the brand. And they expect personalised experiences at every step, as well as quick reaction times that don’t keep them waiting.
Download this guide to achieve excellence and give your customers the service they expect.
Fill out the form below to access the free resource.
-
Using DeepSeek at work is like ‘printing out and handing over your confidential information’News Thinking of using DeepSeek at work? Think again. Cybersecurity experts have warned you're putting your enterprise at huge risk.
-
Can cyber group takedowns last?ITPro Podcast Threat groups can recover from website takeovers or rebrand for new activity – but each successful sting provides researchers with valuable data
-
Four data challenges holding back your video businesswhitepaper Data-driven insights are key to making strategic business decisions that chart a winning route
-
The Total Economic Impact™ of IBM iX digital commerce servicesWhitepaper Delivering strategic growth with experience-led commerce solutions
-
The Total Economic Impact™ of SAP finance transformation services with TruQuaWhitepaper Business benefits and cost savings enabled by accelerating the SAP central finance transformation
-
Technology Ecosystem benchmark reportWhitepaper The evolution of the IT industry
-
Why you should invest in your CRM systemSponsored A unified and better integrated service can boost efficiency, digital transformation and customer experience
-
How to boost ROI from your CRM systemSponsored To deliver the results you want, you need to understand the full capabilities of your CRM system
-
Twilio tackles 'crucial' customer retention with trio of platform upgradesNews The company believes that retaining customers and maximising LTV is crucial in weathering the current macroeconomic headwinds
-
Taking a design-led, data-driven approach to experience transformationWhitepaper Deliver compelling, relevant customer and employee experiences in the digital-first era
