The State of Salesforce 2020

Your guide to getting the most from Salesforce

whitepaper
IBM logo

Salesforce has come a long way since its inception as the “no-software” CRM. For the past 20 years, the original pioneer of public cloud has grown to become the critical engagement layer connecting employees and brands to their customers. As customer channels multiply, Salesforce is leading the way for organisations of every size and industry to digitise and manage customer interactions from the outside-in, while at the same time moving critical workflow and data to the infrastructure advantages of the cloud. 

In this year’s report, we see the best companies already leading this next wave of internal transformation. They are rapidly deploying Salesforce across their businesses, and scaling emerging technologies to empower employees with solutions that transform how they work, sell, market, and serve customers. 

Download it now to discover how the best companies embrace change as an opportunity for creating market differentiation and leverage every competitive advantage Salesforce has to offer to maximise ROI.

Most Popular

Best Linux distros 2021
operating systems

Best Linux distros 2021

11 Oct 2021
Apple MacBook Pro 15in vs Dell XPS 15: Clash of the titans
Laptops

Apple MacBook Pro 15in vs Dell XPS 15: Clash of the titans

11 Oct 2021
Cleaning up legacy IT to drag big tobacco into the future
digital transformation

Cleaning up legacy IT to drag big tobacco into the future

12 Oct 2021
The most exciting features in Windows 11
Microsoft Windows

The most exciting features in Windows 11

5 Oct 2021