Microsoft tech support scammer fleeces users out of $3m

Graphic of pop-up advertising appearing on-screen

A man posing as an official Microsoft tech support worker has swindled victims out of $3 million over the course of four years through a scam campaign.

Court documents reveal that Bishap Mittal created a company called Capstone Technologies LLC along with an unnamed accomplice through which the pair bought Google and Bing adverts to promote the site in the respective search engines as well as appearances on adware popups from various global developers.

If a user were to land on the website or be greeted with the man's sponsored adware, they would be met with an official-looking message disguised as one from Microsoft, telling users to contact a customer support number.

The adware which the site sponsored would "temporarily lock users out of their computers and show an inflammatory and misleading representation of diagnostic systemic network infirmities such as viruses", read the court documents.

Once the number was called, users were directed to a call centre in New Dehli, India and on the end of the phone operators would remotely connect to a victim's computer and follow a script to convince users that their computer was having issues. From there, users were told that they needed to pay for unneeded tech support the price of which ranged between $200 - $2,400.

During the call, it's understood that call centre operators would reiterate the falsehood of the Microsoft guise to convince users that they were, in fact, speaking with a genuine Microsoft employee.

"Defendant Bishap Mittal knowingly participated in an international conspiracy to place malicious pop-ups on victims' computers, inducing them to call the conspirators' technical support front companies to purchase purported 'technical support' services," read the court documents obtained by ZDNet. "The conspiracy caused more than $3,000,000 in actual damages to hundreds of victims throughout the United States".

The scheme ran between November 2014 and August 2018 with Capstone Technologies also operating under various other names including Authenza Solutions LLC, MS-Squad Technologies,, MS Infotech, United Technologies, and Reventus Technologies.

IT Pro has contacted Microsoft for a statement on the matter but has not immediately replied.

Connor Jones

Connor Jones has been at the forefront of global cyber security news coverage for the past few years, breaking developments on major stories such as LockBit’s ransomware attack on Royal Mail International, and many others. He has also made sporadic appearances on the ITPro Podcast discussing topics from home desk setups all the way to hacking systems using prosthetic limbs. He has a master’s degree in Magazine Journalism from the University of Sheffield, and has previously written for the likes of Red Bull Esports and UNILAD tech during his career that started in 2015.