Delivery scams become most common form of smishing

A person delivering parcels
(Image credit: Shutterstock)

Parcel and package delivery scams now constitute more than half of all reported text phishing, or 'smishing', attempts in the UK, as remote working increases consumers’ and businesses’ reliance on postal services.

That's according to new data published by trade association UK Finance, with the findings attributed to cyber security provider Proofpoint.

The company found that, between 15 April and 14 July 2021, 53.2% of all reported scam text messages were sent by threat actors posing as postal delivery firms.

Data collected by Proofpoint also shows that the trend of impersonating postal services such as the Royal Mail is on the rise. Between 14 June and 14 July, parcel and package delivery scams constituted 67.4% of all smishing attempts.

By contrast, impersonating financial services and banks is becoming less prevalent, falling from 36.8% between 15 April and 14 July to only 22.6% for the 30-day period up to mid-July.

According to Sarah Lyons, NCSC deputy director for Economy & Society, Proofpoint’s findings prove that scammers choose to “regularly exploit well-known, trusted brands for their own personal gain” and that these messages “can be very hard to spot”.


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“If you think you've already responded to a scam, don't panic. Whether you were contacted by text message, email or phone, there's lots you can do to limit any harm,” she said, adding that people should forward scam messages to to 7726 as well as visit “for more information on how to protect your online accounts and devices”.

McAfee VP Antony Demetriades told IT Pro that Proofpoint’s findings are symptomatic of the mass shift to remote working:

“Following nearly 18 months of lockdowns, working from home, and store closures, it’s not surprising that we’ve seen an increase in online criminals tapping into consumer online shopping habits with fake parcel delivery scams.

"Scams and fraudulent emails and texts are a common tactic used by online criminals, as it enables them to target a large number of consumers with the same text or email, with the aim of gathering personal information. These fake parcel delivery scam messages can trick consumers into visiting malicious websites that can be used to install malware or steal personal or financial information and passwords,” he said, adding that “it's also important to remember that official organisations will never ask for personal or financial information via text, phone or email”.

“If you witness this, it’s always best to contact the organisation directly or report it to Action Fraud online at or by calling 0300 123 2040,” he said.

Sabina Weston

Having only graduated from City University in 2019, Sabina has already demonstrated her abilities as a keen writer and effective journalist. Currently a content writer for Drapers, Sabina spent a number of years writing for ITPro, specialising in networking and telecommunications, as well as charting the efforts of technology companies to improve their inclusion and diversity strategies, a topic close to her heart.

Sabina has also held a number of editorial roles at Harper's Bazaar, Cube Collective, and HighClouds.