Ransomware still poses the biggest malware threat to small and medium-sized businesses (SMBs), cloud cyber security provider Datto has found.
The findings are part of Datto's fifth annual Global State of the Channel Ransomware Report, which surveyed more than 1,000 MSPs on trends driving ransomware breaches, as well as the impact COVID-19 has had on SMB security.
According to the findings, 60% of MSPs reported that their SMB clients have been hit as of Q3 2020, with the average cost of downtime now 94% greater than last year. The figure was also found to be six times greater than 2018, increasing from $46,000 to $274,000.
More than half (59%) of MSPs said remote work due to COVID-19 resulted in increased ransomware attacks, while 52% said shifting client workloads to the cloud increased security vulnerabilities. In Europe, 42% of MSPs reported that ransomware attacks increased due to remote working.
"The COVID-19 pandemic has accelerated the need for stronger security measures as remote working and cloud applications increase in prevalence," commented Ryan Weeks, Datto’s CISO.
Globally, healthcare was found to be the most vulnerable industry during the pandemic (59%), while finance and insurance was the most vulnerable in Europe. European MSPs (85%) also reported that their clients suffered more attacks than any other region, with the average cost of downtime continuing to overshadow the actual ransom amount.
In terms of methods, the survey revealed that phishing emails were the most successful form of attack, with 57% of European MSPs reporting it as the top method, while 21% reported attacks on clients’ software as a service (SaaS) applications.
Windows endpoint systems applications were the most targeted by attackers, with 90% of ransomware attacks targeting Windows PCs across the continent this year, Datto said.
It’s not just SMB clients that are at risk, either. A massive 95% of MSPs stated that their own businesses are also in danger, with almost half (46%) opting to partner with Managed Security Service Providers to protect both themselves and their clients.
RELATED RESOURCE
The essential cyber security toolkit for SMBs
Practical tips for cyber security training
SMBs are also upping their security budget to combat the threat, the report revealed, with half the surveyed MSPs reporting that their clients have allocated more funds to protect their business.
Business continuity and disaster recovery (BCDR) remains the number one solution for combatting ransomware, Datto added, with 91% of MSPs reporting that their clients with BCDR solutions in place are less likely to experience significant downtime during an attack. Employee training and endpoint detection and response platforms came second and third respectively, the report found.
"Reducing the risk of cyber attacks requires a multi-layered approach rather than a single product – awareness, education, expertise, and purpose-built solutions all play a key role," Weeks added.
"The survey highlights how MSPs are taking the extra step to partner with MSSPs that can offer more security-focused experience, along with a more widespread use of security measures like SSO and 2FA – these are critical strategies businesses and municipalities need to adopt to protect themselves from cyber threats now and in the future."
-
Why Microsoft thinks diversity will keep security workers relevant in the age of agentic AINews Improved AI skills and a greater focus on ensuring agents are secure at point of deployment will be key for staying ahead of attackers
-
Microsoft: get used to working with AI-powered "digital colleagues"News Tech giant's report suggests we should get ready to work with AI, revealing future trends for the workplace
-
Ransomware attacks are rising — but quiet payouts could mean there's more than actually reportedNews Ransomware attacks continue to climb, but they may be even higher than official figures show as companies choose to quietly pay to make such incidents go away.
-
Cleo attack victim list grows as Hertz confirms customer data stolen – and security experts say it won't be the lastNews Hertz has confirmed it suffered a data breach as a result of the Cleo zero-day vulnerability in late 2024, with the car rental giant warning that customer data was stolen.
-
‘Phishing kits are a force multiplier': Cheap cyber crime kits can be bought on the dark web for less than $25 – and experts warn it’s lowering the barrier of entry for amateur hackersNews Research from NordVPN shows phishing kits are now widely available on the dark web and via messaging apps like Telegram, and are often selling for less than $25.
-
Healthcare systems are rife with exploits — and ransomware gangs have noticedNews Nearly nine-in-ten healthcare organizations have medical devices that are vulnerable to exploits, and ransomware groups are taking notice.
-
Alleged LockBit developer extradited to the USNews A Russian-Israeli man has been extradited to the US amid accusations of being a key LockBit ransomware developer.
-
February was the worst month on record for ransomware attacks – and one threat group had a field day
News February 2025 was the worst month on record for the number of ransomware attacks, according to new research from Bitdefender.
-
CISA issues warning over Medusa ransomware after 300 victims from critical sectors impactedNews The Medusa ransomware as a Service operation compromised twice as many organizations at the start of 2025 compared to 2024
-
Warning issued over prolific 'Ghost' ransomware groupNews The Ghost ransomware group is known to act fast and exploit vulnerabilities in public-facing appliances
