CommVault increases channel support

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CommVault (NASDAQ: CVLT) has today unveiled a new EMEA Partner Enablement Centre (PEC) to provide partners and OEMs with a rapid response service to support queries, quotes and orders.

Managed from CommVault’s EMEA HQ in Reading, the new sales support function launches with an initial focus on existing customer development – including managing add-on licence sales and entry level new licence opportunities deals – with the vendor guaranteeing a response within one working day.

Janet Cropper, CommVault’s EMEA director for Inside Sales and Partner Enablement Centre (pictured) says the PEC is logical step forward for the firm. “The PEC will act as a central point of contact for partners, providing a direct link to the business that can support query management whilst also acting as a one-stop-shop for all OEM and distribution partners,” she explains.

“We have also introduced robust processes to manage escalations and provided a “catch all” CommVault contact point to make sure no opportunities are delayed, or missed.”

As part of the PEC package CommVault is offering a multi lingual service (English, French, German, Dutch, Spanish and Italian) with dedicated OEM email boxes available both to key partners, and then more widely, to support orders for new licences, professional services, training and maintenance renewals. Both options will run alongside a further, central, email account for all other distribution and platinum partners. Partners can also access an in-country telephone service.

There will be two key support functions offered as part of the PEC. Inside Sales Support will focus on outbound sales to support new campaigns, calls to existing customers to software support licences and managing the sales cycle for existing customer additional sales while Inside Sales Administration will take responsibility for the preparation of quotes, monitoring partner specific email boxes to ensure the 24 hours SLA is maintained and assisting in the setup of partner specific SKUs as required.

“Other developments include the introduction of new global quote and ordering system, which will further streamline all back office processes,” adds Cropper. “The initiative overall is expected to vastly improve sales efficiencies and we’re very much looking forward to monitoring its progress, and successes.”


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