What is CRM documentation?
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customer relationship management (CRM)

What is CRM documentation?

CRM software can be transformative, but employees need the resources to get the best out of it
1 Oct 2021
Oracle Fusion Marketing automates lead generation
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artificial intelligence (AI)

Oracle Fusion Marketing automates lead generation

The AI-powered platform automates campaign configuration across touchpoints
20 Sep 2021
Yext’s AI Search solution now available on Salesforce AppExchange
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sales & CRM

Yext’s AI Search solution now available on Salesforce AppExchange

Yext AI adds natural language search support across Salesforce Service Cloud
19 Aug 2021
What is a GTM strategy?
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Business strategy

What is a GTM strategy?

We explain what a go to market strategy is and why it's a business imperative
16 Aug 2021
Salesforce enhances cloud-based health care offering
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Cloud

Salesforce enhances cloud-based health care offering

Remote patient management and medication tracking among new services
9 Aug 2021
Five tech challenges facing retailers today
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e commerce

Five tech challenges facing retailers today

Rising to the challenges of the new retail age
28 Jul 2021
Over two-thirds of B2B sellers plan to adopt self-service tools
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e commerce

Over two-thirds of B2B sellers plan to adopt self-service tools

How B2B e-commerce has grown rapidly during the pandemic and how sellers are adapting to digital processes
12 Jul 2021
B2B under quarantine
Laptop screen with people on a video call - whitepaper from Adobewhitepaper
Whitepaper

B2B under quarantine

Key B2C e-commerce features B2B need to adopt to survive
6 Jul 2021
Must-haves for your next e-commerce platform
Man on a laptop in a colourful bubble - whitepaper from Adobewhitepaper
e commerce

Must-haves for your next e-commerce platform

Five capabilities needed to win in tomorrow’s digital marketplace
6 Jul 2021
Top obstacles and business strategies for digital sellers
Woman on laptop in a colourful bubble - whitepaper from Adobewhitepaper
Whitepaper

Top obstacles and business strategies for digital sellers

This survey reveals both challenges and emerging opportunities in 2021
6 Jul 2021
AWS and Salesforce launch integration partnership
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sales & CRM

AWS and Salesforce launch integration partnership

Salesforce developers will be able to consume AWS services natively
23 Jun 2021
Salesforce adds low-code dev tools to its platform
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sales & CRM

Salesforce adds low-code dev tools to its platform

New feature should enable anyone to create apps
23 Jun 2021
Salesforce wins Disney Studios contract to overhaul digital workflows
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customer relationship management (CRM)

Salesforce wins Disney Studios contract to overhaul digital workflows

Disney's StudioLAB will use the CRM giant's technology to improve content workflows and inform decision making
7 May 2021
How MSPs build outperforming sales teams
How MSPs build outperforming sales teams - whitepaper from Liongardwhitepaper
Managed service provider (MSP)

How MSPs build outperforming sales teams

The definitive guide to sales
9 Apr 2021
Akamai’s Vaccine Edge offers rapid access to COVID-19 vaccine appointments
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sales & CRM

Akamai’s Vaccine Edge offers rapid access to COVID-19 vaccine appointments

The solution is built on Salesforce’s Vaccine Cloud
30 Mar 2021
IBM buys Salesforce consultancy firm 7Summits
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digital transformation

IBM buys Salesforce consultancy firm 7Summits

The company says the deal will bring added support for clients' digital transformation projects through hybrid cloud and AI
12 Jan 2021
BQE launches cloud-native CRM for professional services firms
BQE logo on white background
customer relationship management (CRM)

BQE launches cloud-native CRM for professional services firms

CORE CRM is a cloud-native platform that users can securely access from anywhere and at any time
11 Nov 2020
Sabre develops smart, scalable retail engine for travel industry
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sales & CRM

Sabre develops smart, scalable retail engine for travel industry

The retail engine will use proprietary Sabre Travel AI technology
4 Nov 2020
Samsung capitalises on Huawei downturn as profits surge
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Business operations

Samsung capitalises on Huawei downturn as profits surge

The South Korean tech giant managed to rake in record-breaking revenues in Q2
29 Oct 2020
Microsoft makes CRM a "priority" in bid to challenge Salesforce
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Business strategy

Microsoft makes CRM a "priority" in bid to challenge Salesforce

The tech giant is reportedly pushing sales teams to talks about Dynamics 365 cloud software with customers
21 Oct 2020
Twilio acquires CRM startup Segment for £2.45 billion
The red Twilio logo on an iPhone screen that's sat on top of a MacBook keyboard
mergers and acquisitions

Twilio acquires CRM startup Segment for £2.45 billion

The company says the deal will help it to achieve its vision of becoming the world’s leading customer engagement platform
12 Oct 2020
Salesforce aims to help manage coronavirus vaccine demand
COVID-19 vaccine container and syringe
sales & CRM

Salesforce aims to help manage coronavirus vaccine demand

New Work.com solution will streamline vaccine administration, outreach, inventory and more
29 Sep 2020
Salesforce posts 29% year-over-year revenue increase in Q2
Salesforce sign on its headquarters
sales & CRM

Salesforce posts 29% year-over-year revenue increase in Q2

Salesforce reports $5.15 billion in Q2 sales, surpassing analysts expectations
26 Aug 2020