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Zoom now offers a video-optimized contact center service
A still image from an animation promoting Zoom's new contact center solution
video conferencing

Zoom now offers a video-optimized contact center service

The capability is currently available to Zoom users in the US and California
24 Feb 2022
IBM adds new features to Watson Assistant
IBM logo on the side of a building
artificial intelligence (AI)

IBM adds new features to Watson Assistant

New capabilities will help businesses quickly set up IntelePeer voice agents, perform seamless bot-to-agent handoffs, and more
9 Sep 2021
NICE launches agile call recording solution for contact centers
Call center employees on their headsets in front of computers
artificial intelligence (AI)

NICE launches agile call recording solution for contact centers

The AI-based recording solution can be deployed both on-premises and in the cloud
7 May 2021
RingCentral Office review: Calling the shots
A screenshot of RingCentral Office
Voice over Internet Protocol (VoIP)

RingCentral Office review: Calling the shots

A cloud VoIP service that sets the standard for ease of use, features, flexibility and affordability
18 Feb 2019
A look at Duplex, Google's creepy AI chatbot
Google's AI chatbot
Cloud

A look at Duplex, Google's creepy AI chatbot

Google can now use artificial intelligence to make phone calls on your behalf, but is it clever or alarming?
9 Aug 2018
Liberty Global picks Cisco to unify its customer services
A hand adjusting a dial labelled "Customer Service" and a corresponding gauge with the needle pointing to "Max".
Business operations

Liberty Global picks Cisco to unify its customer services

The TV and broadband company hopes to improve the customer experience for 22 million subscribers across Europe
26 Jun 2018
Smartphone sales around the world to remain weak this year
Smartphones pile
Mobile Phones

Smartphone sales around the world to remain weak this year

Annual growth only 2.8%, down from an expected 5%, says market analyst TrendForce
13 Feb 2018
Aviva pensions platform suffers outage
IT infrastructure

Aviva pensions platform suffers outage

Customers running small businesses were unable to withdraw funds
8 Feb 2018