The best remote access software

​With more organisations moving towards allowing their employees to work from home, particularly amid the COVID-19 coronavirus pandemic, it's no surprise the demand for remote access desktop software is rising.

Here are four pieces of remote access software that will make it a whole lot easier for staff to work remotely, and IT to support them, without losing productivity.

LogMeIn Pro

Before LogMeIn acquired Citrix's GoTo suite of business applications, LogMeIn Pro – now also styled Pro by LogMeIn – was the company's primary remote access application. Even though the company has added a whole range of other applications to its lineup, this is still one of the simplest and most effective tools for small businesses.

The solution offers numerous ways to access your computer remotely. Official apps are available to download for iOS, iPadOS, macOS, Android (via Google Play or Amazon) and Windows, or if for whatever reason that doesn't suit you can use a compatible browser.

There are other features included across all tiers of LogMeIn Pro, such as remote printing, 1TB of cloud-based file storage and unlimited users.

 ConnectWise Control

Formerly known as ScreenConnect, ConnectWise Control is focused on providing remote IT support, rather than users accessing their own computers remotely from another device.

ConnectWise Control is subdivided into two options: Support and Access. Support is the more comprehensive of the two, providing remote meetings, file transfer, remote support, remote printing, unattended access, VoIP, chat, reporting dashboard remote diagnostics and more, depending on which tier you’re signed up to.

As the name would suggest, Access focuses on unattended access, with security and device management at its heart.

Control Support pricing starts from $19 per month ex VAT for the lowest tier, One, rising to $35 per month ex VAT for the next tier up, Standard, and $45 per month ex VAT for the top tier, Premium.

Control Access is priced per number of ‘unattended access agents’, which is to say ConnectWise client software installed on the computer to be remotely accessed. The lowest tier is $30 per month ex VAT for 25 unattended access agents, going up to $1,250 per month ex VAT for 2,500 agents.

Splashtop

Splashtop offers a wide variety of remote access products for almost every conceivable use case.

First, there are classic tools for IT teams and MSPs supporting both internal users and external customers: Remote Support, which gives both attended and unattended access to servers and computers, and SOS On-Demand Support, which is a simpler feature for providing remote break/fix assistance to individuals using Windows, Mac, iOS and Android devices.

Next, there’s the somewhat more comprehensive Enterprise Remote Support and Access, which is a self-hosted, on-premise product for larger organisations to – as the name would suggest – provide remote access and support. IT administrators can access any managed computer remotely, including virtual machines.

At the other end of the scale, there’s Business Access, which allows individuals or teams to access laptops and desktops running Windows or Mac remotely from their smartphone, tablet or another computer. 

For those organisations managing a lot of remote devices that typically operate unattended at most times, such as kiosks, IoT devices, point of sale (POS), or digital signs, there’s Rugged & IoT Remote Access and Support. 

There’s also a free Personal tier, which is for non-commercial use and as such doesn’t include many of the bells and whistles of the others.

TeamViewer

One of the best-known names in remote access, TeamViewer offers fully cloud-based products for a wide range of scenarios.

For individuals, there’s the eponymous TeamViewer remote support software. It’s for private, non-commercial use only, although in addition to accessing your own computer remotely you may, for example, help out a friend or relative remotely – handy if you’re in a government-mandated lockdown, for example.

There are also three TeamViewer business options, Single User, Multi User and For Teams. All of the tiers offer attended and unattended access, file sharing, remote printing, and device management, and device management ranging from up to 200 to up to 500 depending on the tier.

In addition to the above, there are five options for businesses to choose from: Tensor, IoT, Pilot, Remote Management and Servicecamp.

TeamViewer Tensor provides remote support, remote access, and remote device control. It also supports single sign-on (SSO), is device agnostic, has the ability to audit every connection made to and from a PC to the Tensor platform, and has Internet of Things (IoT) support.

For more specialised IoT support, there’s TeamViewer IoT. It’s already in use in settings such as manufacturing, logistics and transport, utilities, and building and infrastructure. It can be used to monitor and, where possible, fix devices remotely, and also allows admins to set up data and rules-based security monitoring, alerting them if any devices or sensors start behaving unusually.

TeamViewer Pilot offers the ability to provide remote support via augmented reality (AR). This allows someone on the ground who needs to fix an endpoint quickly but lacks the expertise to connect with a specialist who can guide them through the process via their smartphone.

TeamViewer Remote Management is a rather more standard product than Pilot. It offers centralised monitoring and management for devices and the corporate network, as well as patch management, asset management, endpoint protection, and backup.

Similarly simple is Servicecamp, a service desk option that can be added onto other business-level TeamViewer subscriptions.

TeamViewer’s pricing is highly configurable, so we recommend you visit the company’s website for more details.