Xerox bolsters IT services suite for SMBs in the US

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Xerox has announced an expansion of its range of IT services across Xerox Business Solutions for small and medium-sized businesses in the US.

From the data centre to desktop, Xerox IT Services provides a personalised suite of end-to-end IT systems and services that streamlines technology procurement and implementation process with always-on support, the tech firm said.

Using Xerox’s market experience and industry relationships, the range includes hardware procurement, professional engineering, IT product support, managed IT services, as well as critical information security management.

It also includes the firm’s virtual chief information officer ‘vCIO’, which is designed to work one-on-one with customers to address specific business demands and offer technology IT infrastructure to support businesses as they scale.

With its technology agnostic approach, Xerox said it is able to provide SMBs with end-to-end IT solutions regardless of the manufacturer.

"Most small and medium-sized businesses can’t afford to build out an IT department and related expertise while they’re building a disruptive business," commented Rich Artese, general manager of Xerox IT Services.

"Xerox IT Services provides peace of mind so clients can focus on managing their businesses and feel confident their technology systems will support their organisations’ growth."

Although the expansion is currently limited to the US, Xerox added that it plans to expand IT Services for SMBs internationally.

The service will launch in both the UK and Canada in the second quarter, with select European countries expected later this year.

The move follows Xerox’s recent appointment of Nicole Torraco to the newly-created role of senior vice president and chief strategy and M&A officer. Reporting to vice chairman and CEO John Visentin, she will serve as a corporate officer and oversee the firm’s mergers and acquisitions activity.

Recently, Xerox completed its takeover of UK firm Arena Group, a provider of office technology, software, solutions and services, in a move it says will help push its strategy in Europe.

"Building on our success in the small and mid-size business (SMB) market in the United States, we're now expanding our strategy to Europe," Hervé Tessler, president of EMEA operations at Xerox, said at the time.

"With the acquisition of Arena Group, we will be uniquely positioned to offer workplace solutions in one of the fastest-growing managed print services segments in Western Europe."

Daniel Todd

Dan is a freelance writer and regular contributor to ChannelPro, covering the latest news stories across the IT, technology, and channel landscapes. Topics regularly cover cloud technologies, cyber security, software and operating system guides, and the latest mergers and acquisitions.

A journalism graduate from Leeds Beckett University, he combines a passion for the written word with a keen interest in the latest technology and its influence in an increasingly connected world.

He started writing for ChannelPro back in 2016, focusing on a mixture of news and technology guides, before becoming a regular contributor to ITPro. Elsewhere, he has previously written news and features across a range of other topics, including sport, music, and general news.