More than half (56 percent) of UK organisations advocate a managed service when introducing a Unified Communication (UC) system, a poll by Siemens Enterprise Communications has revealed.
Carried out at the Unified Communications 09 show at London’s Olympia, Siemens canvassed 100 visitors attending the event to gauge current market perceptions and buying behaviour.
Says Tim Bishop, director of strategy, Siemens Enterprise Communications: “Organisations are rightly assessing the benefits of Unified Communications and the commercial proposition that a managed UC service can deliver. They want to work with a partner that understands the technology and its benefits, who can also implement and deliver on a managed service basis.”
The poll states that most likely justifications for considering UC in 2009 are increased productivity (24 percent of responses) and reduced cost (19 percent). Improved customer service (15 per cent) and less travel (14 percent) followed closely behind. Seven per cent of respondents are also actively making video calls.
The biggest selling points for UC as a technology were identified as flexible mobile working (25 percent or responses) and a single number for all contact (19 percent). A further 12 percent of responses suggested the best thing about UC was the ability to integrate the technology into an existing communications platform.
Just over half (51 percent) of organisations are using a UC system in some capacity and 17 percent of organisations are using a full UC system. In addition, 51 percent of organisations believe that UC capabilities will be standard in the enterprise before 2012.
-
The IT industry’s shift to circular, low-carbon solutionsMaximize your hardware investment and reach your sustainability goals with HP’s Renew Solutions
-
Lenovo ThinkPad X9 14 Aura Edition reviewReviews This thin and light ultraportable will draw you in with its vibrant screen – but it isn't as powerful as some of its competitors
-
GoTo appoints Michael Day as its new channel chiefNews Channel veteran will lead the company’s recently announced GoTo Partner Network
-
Zoom launches hardware as a service video conferencing portfolioNews The video conferencing giant has partnered with four companies to launch hardware for Zoom Phone and Zoom Rooms services
-
Google developing all in one messaging app for businessNews The app will combine G Suite services into one single mobile entity, according to reports
-
How unified communications could energise your businessIn-depth Unified communications used to be a buzzword reserved for enterprises and huge budgets – but not anymore
-
No catches: How 3CX v16 can slash your costsIn-depth With an aggressive new pricing structure, it's now even easier for businesses to cut their telco costs in half
-
Businesses 'should already be on their journey to UCaaS'In-depth With the unified communications market on the rise, experts urge companies to shift towards an 'as-a-service' approach
-
Sennheiser MB 660 review: Sounds like a winnerReviews This UC headset is expensive, but the quality is unbeatable
-
Unified comms market to explodeNews UC in EMEA will be worth a whopping $16.6 billion by 2015.
