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The newest approach: Stopping bots without CAPTCHAs
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Whitepaper

The newest approach: Stopping bots without CAPTCHAs

Reducing friction for improved online customer experiences
19 Oct 2022
Meta ordered to sell Giphy in CMA ruling
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mergers and acquisitions

Meta ordered to sell Giphy in CMA ruling

After more than a year of investigation, the watchdog says Meta's acquisition reduces competition across social media and advertising
18 Oct 2022
AI for customer service
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Whitepaper

AI for customer service

IBM Watson Assistant solves customer problems the first time
14 Oct 2022
The financial services survival guide
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Whitepaper

The financial services survival guide

How uncertainty and disruption is forcing financial services to innovate
13 Oct 2022
Market guide for web, product, and digital experience analytics
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Whitepaper

Market guide for web, product, and digital experience analytics

Analyse customer and user behaviour, digital product performance and usage patterns to improve the digital customer experience
13 Oct 2022
Avaya's Wavenet partnership aims to deliver affordable enterprise-quality UCaaS
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business communications

Avaya's Wavenet partnership aims to deliver affordable enterprise-quality UCaaS

The collaboration combines unified-communications-as-a-service (UCaaS) and contact centre-as-a-service (CCaaS) with bundled calls and minutes
12 Oct 2022
The best TeamViewer alternatives
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remote access

The best TeamViewer alternatives

These remote desktop software tools are feature-packed TeamViewer alternatives that can help you save money
11 Oct 2022
3CX StartUP: no business too small
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Advertisement Feature

3CX StartUP: no business too small

If you’ve found unified phone systems too challenging to set up or too expensive, then the new 3CX StartUP option tailored for micro businesses might …
5 Oct 2022
Gartner peer insights: Voice of the customer
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Whitepaper

Gartner peer insights: Voice of the customer

Master data management solutions
4 Oct 2022
GSMA partners with IBM, Vodafone on Post-Quantum Telco Network Taskforce
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Network & Internet

GSMA partners with IBM, Vodafone on Post-Quantum Telco Network Taskforce

The three organisations will work together to create a roadmap to implement quantum-safe networking
30 Sep 2022
Cyber security in the retail sector
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cyber security

Cyber security in the retail sector

Retailers need to ensure their business operations and internal data aren't breached
28 Sep 2022
TikTok could be hit with £27m fine for failing to protect children's privacy
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Information Commissioner

TikTok could be hit with £27m fine for failing to protect children's privacy

Social media firm issued with a notice from the ICO for potential violations of UK data protection laws
26 Sep 2022
Three ways to boost productivity with hyper-automation
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Whitepaper

Three ways to boost productivity with hyper-automation

Sharpen your competitive edge with iPaaS
22 Sep 2022
Salesforce partners with WhatsApp for personalised business messaging
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sales & CRM

Salesforce partners with WhatsApp for personalised business messaging

New integration aims to help companies build Salesforce-controlled chat experiences on the messaging platform
22 Sep 2022
Salesforce unveils new real-time data platform Genie
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marketing automation

Salesforce unveils new real-time data platform Genie

New hyperscale real-time data offering powers the entire Salesforce Customer 360 CRM platform
21 Sep 2022
Elon Musk condemns Twitter's data security lapses
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social media

Elon Musk condemns Twitter's data security lapses

The Tesla owner banks on whistleblower Peiter "Mudge" Zatko's claims to bolster countersuit against Twitter
16 Sep 2022
Mastering retention
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Whitepaper

Mastering retention

Turning user behaviour insights into retention strategies
15 Sep 2022
How CRM can help your business
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customer relationship management (CRM)

How CRM can help your business

Are you still keeping customer details in a simple database or spreadsheet? There are several benefits of adopting an integrated CRM system
15 Sep 2022
Move to business messaging and let richer connections begin
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Whitepaper

Move to business messaging and let richer connections begin

Creating better customer relationships with high-value conversations
12 Sep 2022
Talking to a business should feel like messaging a friend
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Whitepaper

Talking to a business should feel like messaging a friend

Managing customer conversations at scale with the WhatsApp Business Platform
12 Sep 2022
Goodbye broadcasts, hello conversations
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Whitepaper

Goodbye broadcasts, hello conversations

Drive conversations across the funnel with the WhatsApp Business Platform
12 Sep 2022
Remove barriers and reconnect with your customers
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Whitepaper

Remove barriers and reconnect with your customers

The $260 billion dollar friction problem businesses don't know they have
12 Sep 2022
What is your digital footprint?
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Business strategy

What is your digital footprint?

Your digital footprint is always growing – so we explore how you can keep it under control
9 Sep 2022
US antitrust bill nearing law faces fierce tech opposition
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Policy & legislation

US antitrust bill nearing law faces fierce tech opposition

AICO seeks to limit the extent to which tech platforms can self-promote, and has drawn tens of millions of dollars in opposition from some of the larg…
7 Sep 2022