Gartner: Use of collaboration tools up 44% since 2019

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The number of workers using collaboration tools has risen by 44% since 2019, the latest research from Gartner has found.

Conducted between November and December last year, the research firm’s Digital Worker Experience Survey questioned 10,080 employees at organisations with 100+ employees in the US, Europe and Asia-Pacific.

It found that a whopping 80% of workers are now using collaboration tools in 2021.

“Collaboration tools found renewed importance during COVID-19 for their role in ensuring the productivity of suddenly remote teams,” explained Christopher Trueman, principal research analyst at Gartner.

“As many organisations shift to a long-term hybrid workforce model, cloud-based, personal and team productivity technologies, along with collaboration tools, will form the core of a series of new work hubs that meet the requirements of various remote and hybrid workers.”

Storage and sharing, as well as real-time mobile messaging tools also saw increased use during the pandemic, with 74% and 80% of respondents, respectively.

In fact, the use of meeting solutions surged during the pandemic. Back in 2019, global workers said that they spent, on average, 63% of their meeting time in-person. Now, that figure has dropped to 33% as more meetings have taken place over audio and video-enabled solutions.

This shift away from face-to-face meetings is expected to continue too. Gartner predicts that, by 2024, in-person meetings will fall from 60% of enterprise meetings to just 25%. Remote work and evolving workforce demographics will drive this change.

“As IT leaders prepare for a mix of meeting modalities, it will be critical that they ensure equitable collaboration, tool and resource access for all meeting participants, regardless of location,” Trueman continued.

“Cloud-based meeting solutions and content service platforms can support this through offerings or integrations with technologies including virtual whiteboards, rich chat features, and recording and transcription capabilities."

Daniel Todd

Dan is a freelance writer and regular contributor to ChannelPro, covering the latest news stories across the IT, technology, and channel landscapes. Topics regularly cover cloud technologies, cyber security, software and operating system guides, and the latest mergers and acquisitions.

A journalism graduate from Leeds Beckett University, he combines a passion for the written word with a keen interest in the latest technology and its influence in an increasingly connected world.

He started writing for ChannelPro back in 2016, focusing on a mixture of news and technology guides, before becoming a regular contributor to ITPro. Elsewhere, he has previously written news and features across a range of other topics, including sport, music, and general news.