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whitepaper

Whitepaper

Magic quadrant for enterprise conversational AI platforms

An evaluation of the conversational AI platform (chatbot) market

24 Oct 2022

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whitepaper

Whitepaper

The Total Economic Impact™ of IBM Watson Assistant

Cost savings and business benefits enabled by Watson Assistant

4 Jul 2022

Graphic of a brain floating over silicon chips

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artificial intelligence (AI)

Senseforth.ai raises $14 million for its conversational AI platform

A.ware prioritizes customer interactions based on sentiment and custom metadata

12 Aug 2021

The mobile app for communication platform Discord

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live chat

Criminals target Discord to spread malware

Gamers have credentials and financial info stolen from them in a new campaign

26 Jul 2021

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customer experience (CX)

The IT Pro Podcast: When bots go bad

Chatbots may be the future, but they’re no substitute for genuine intelligence

18 Jun 2021

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artificial intelligence (AI)

ISG and Cognigy partner on automated conversational AI

New partnership will help businesses automate customer and employee conversations via any channel and in any language

10 Jun 2021

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collaboration

JetBrains launches collaboration tool targeting software devs

Space offers version control, code review, and CI/CD features for dev teams

11 Dec 2020

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live chat

Humach announces acquisition of InfinitAI

Humach will add InfinitAI Agent Assist to its CX solution portfolio

17 Jul 2020

live chat

Magic quadrant for enterprise conversational AI platforms

The Total Economic Impact™ of IBM Watson Assistant

Senseforth.ai raises $14 million for its conversational AI platform

Criminals target Discord to spread malware

The IT Pro Podcast: When bots go bad

ISG and Cognigy partner on automated conversational AI

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JetBrains launches collaboration tool targeting software devs

Humach announces acquisition of InfinitAI