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Leveraging Agentic AI to Enhance Agent Productivity and Customer Experience in Contact Center Operationswhitepaper
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Put AI to work for customer servicewhitepaper
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2026 Smarter agentic AI solutions Buyer's Guidewhitepaper
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Have agents, copilots, and chatbots made life harder?Podcast AI was meant to lighten the load and help workers carry out tasks without having to learn new skills – in reality, that's not quite what happened
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Data centre and cloud shares slide amid AI gloomMajor providers saw massive selloffs following Barclays downgrade as Gartner warns on AI infrastructure spending
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Workday customers showcase how to unlock AI valueNews Doing AI for AI’s sake is pointless. What really matters is ensuring AI is delivering value…
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Europe must invest in its own AI companies or be left at the mercy of the US and China, says Mistral AI co-founder“AI isn’t the internet” warns Arthur Mensch, as he encourages Europe to take a more active role in AI’s development
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LiteLLM flaws allow full admin control and API-key theftUsers are advised to implement patch immediately in order to avoid breaches
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EU can't afford sovereign cloud, research claimsCiting costs that it claims have been overlooked, CCIA Europe is predicting a €115 billion bill.
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Bank of America hired 1,000 security consultants to address Mythos-spotted flawsNews Temp hires were needed to work through patches and other fixes necessary to address vulnerabilities spotted by the AI security models
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Qlik achieves AWS Data Competency for relational database expertiseThe recognition highlights the company’s cross-environment data integration, governance, and preparation capabilities on AWS
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Does your AI need a psychologist? (part 2)In-depth Can psychology make AI safer? Behavioral science offers better ways to test its responses, but treating a chatbot like a human patient has limits
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