iBAHN has built a network operations centre (NOC) that will monitor, detect and help to resolve any problems with the broadband connectivity the internet service provider (ISP) delivers to business travellers.
The NOC, which is based in Hammersmith in London, officially opened for business this week and is designed specifically to enhance service levels, particularly in relation to speed and security, for executives who make use of its technology when staying in hotels.
As more and more people start to travel as part of their job, the need to stay in touch with the world of work even when they're in a hotel room on the other side of the world increases. This new offering will help hoteliers to ensure that bandwidth demand is not outstripped by supply or other issues, according to iBAHN.
A network management system based in the NOC will form as a 'nerve centre' for the ISP's European backbone MPLS network. Furthermore, the NOC will make use of simple network management protocol (SNMP) tools to monitor everything connected to the network in real time, detect issues and alert technical experts so that they can be resolved before they become a problem for users.
"iBAHN's NOC offers our clients an enhanced experience with complete peace of mind for all their connectivity requirements. We can now monitor, identify and action faults originating from any stage in our service, from installation through to connectivity issues in an individual hotel room," said Neil Williams, director of iBAHN's operations in Europe, the Middle East and Africa (EMEA).
