Intel reveals coronavirus relief plan for channel partners

A blue 3D Intel logo outside a glass HQ building

Intel has announced new measures designed to help its expansive channel partner network navigate their way through the current coronavirus pandemic.

Announced prior to the upcoming Intel Partner Connect digital event (May 20-21), the tech giant said the relief package will provide partners with ways to lower business costs, deal with supply chain issues, as well as maintain their tier in the Intel Technology Provider programme.

The move follows the company's previous announcement that it is committing an additional $50 million in pandemic response efforts, focused on accelerating access to tech, speeding scientific research and ensuring access to online learning for students.

"Intel is committed to best assisting our Partners with the technology needed to combat the outbreak and enable new technologies and scientific discovery that better prepare society for future crises," the silicon firm said in an announcement.

"Together, we will harness our expertise, resources, technology, and talents to serve businesses through this pandemic and beyond."

As part of its new channel plan, Intel is extending the traditional 12-month membership measurement period to 18 months, which will give more time to determine partners' initial tier at the launch of its Intel Partner Alliance initiative in 2H 2020.

Partners will then retain this status until the end of 2021, when it will be evaluated on the 12 months prior, Intel said. Businesses will also be able to use points in the Technology Provider program with March expiration dates for an additional 90 days to help mitigate the impact of COVID-19.

Additionally, from 20 April, there will be an unlimited 10% discount on Distributor Vouchers until 30 June to help companies to save money.

"This will allow partners to get more value for their points when they buy through our authorised distribution network," Intel explained. "For example, a $50 USD voucher that generally costs 560 points will cost 504 points."

The pandemic package also includes additional relief on warranty support, with Intel covering shipping costs and provide a prepaid UPS e-label for Standard Warranty Returns (SWT) until further notice in the US, Canada, APAC, EMEA and Latin America.

Members will also now have 90 days to return defective products as part of its advanced warranty program, as opposed to the usual 60. Additionally, Intel is providing businesses with marketing and training materials, as well as access to its global supply chain experts for Gold and Platinum partners.

Daniel Todd

Dan is a freelance writer and regular contributor to ChannelPro, covering the latest news stories across the IT, technology, and channel landscapes. Topics regularly cover cloud technologies, cyber security, software and operating system guides, and the latest mergers and acquisitions.

A journalism graduate from Leeds Beckett University, he combines a passion for the written word with a keen interest in the latest technology and its influence in an increasingly connected world.

He started writing for ChannelPro back in 2016, focusing on a mixture of news and technology guides, before becoming a regular contributor to ITPro. Elsewhere, he has previously written news and features across a range of other topics, including sport, music, and general news.