Transport for London seeks IT service partners in £70m contract

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Transport for London (TfL) has started searching for a partner to take over its core IT support services, which will include software development, consulting and network infrastructure.

The government body is seeking five partners to bid for the contract - worth up to £70 million - with the successful applicant to take over from January 2020. The contract will last for four years and includes the possibility of a further three upon completion.

In its contract listing, TfL said its future IT partner will be required to deliver continuous service improvements and innovation, reduce costs and improve overall service for TfL customers.

Day-to-day requirements include service desk and desk-side assistance, support for customer information screens, delivery of audio/visual equipment, meeting rooms, as well as hardware and software support. The successful bidder will also work closely with TfL in offering recommendations and guidance on “leveraging new technology and/or ways of working to further optimise TfL’s core support services”.

The move comes as two of TfL’s current IT service contracts approach their completion - the Primary Service Desk (PSD) contract run by Atos, and the Desk Side Support (DSS) contract operated by Computacenter.

TfL added that it may engage further with the successful bidder during the contract in order to “review and potentially provide additional services” in line with the body’s strategic direction.

IT service providers are invited to apply for the tender before the 31 October deadline, although TfL advised that the contract would not be suitable for SMEs.

Daniel Todd

Dan is a freelance writer and regular contributor to ChannelPro, covering the latest news stories across the IT, technology, and channel landscapes. Topics regularly cover cloud technologies, cyber security, software and operating system guides, and the latest mergers and acquisitions.

A journalism graduate from Leeds Beckett University, he combines a passion for the written word with a keen interest in the latest technology and its influence in an increasingly connected world.

He started writing for ChannelPro back in 2016, focusing on a mixture of news and technology guides, before becoming a regular contributor to ITPro. Elsewhere, he has previously written news and features across a range of other topics, including sport, music, and general news.