RingCentral and Vodafone Business have announced a new strategic partnership that will see the pair create and deliver new co-branded, cloud-based services worldwide.
The offering will be the lead Unified Communications as a Service (UCaaS) solution for Vodafone Business and will offer Contact Center as a Service (CCaaS) to its customers.
Vodafone Business said the platform combines the telecoms giant's mobile-first approach, global brand, reach and scale with RingCentral’s own extensive UCaaS and CCaaS expertise to deliver next-generation communications and collaboration capabilities.
Available to customers of all sizes, the new services will initially be rolled out to customers the UK and for Vodafone Business' multinational customers in Europe in 2021. Multiple countries will follow, including Spain, Germany and Italy, with the offering tailored to local delivery in each.
"Our partnership with RingCentral will enable customers to rapidly deploy and easily manage the communications services that are right for them, and marks another step forward in our drive to become a platform-based business," commented Vinod Kumar, CEO of Vodafone Business.
"Together with RingCentral we can transform ways of working, improve business processes, and help companies become ready for a future of increased remote and flexible working."
As part of the partnership, Vodafone Business and RingCentral said they will jointly drive product roadmap, innovation, sales enablement and go-to-market. Both businesses will also contribute resources, creating a joint development capability and leveraging the RingCentral API platform for custom integrations.
It means Vodafone Business' customers around the world can benefit from quick-to-deploy, scalable cloud-based communications services based on RingCentral’s leading Message Video Phone (MVP) platform.
They'll also be able to utilise RingCentral’s integrated UCaaS and CCaaS solutions – including Engage Voice and Engage Digital products – while Vodafone Business will also provide value-added services in migration, adoption and integration to help customers get the most out of the platform.
"We're excited to partner with the leader in mobility and 5G to enable a ‘work from anywhere’ world with a new generation of cloud communications services,” said Anand Eswaran, President and COO at RingCentral.
"Mobility is critical to business success, and together with Vodafone Business, we will bring enterprise customers worldwide the capabilities they need, including team messaging, video meetings, and enterprise-grade voice services, to build the digital communications of the future.”
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