AI agents are becoming increasingly common in the workplace, according to new research, but employees want clear guidelines on how they’re used.
In a new study by Workday, three-quarters (75%) of respondents told the company they’re comfortable working alongside agents, but just 30% would be comfortable being managed by one and 12% are “not at all comfortable”.
Workday said this highlights a precarious situation for enterprises and underlines the need to integrate AI solutions without “losing the human touch”.
“That signals a clear boundary between human and machine roles that leaders need to respect, meaning that organizations must clearly define the role of agents and explain how they make decisions in order to build trust and ensure successful integration,” the report stated.
The study comes as businesses across a range of industries ramp up deployment of agentic AI solutions. Indeed, 82% of organizations surveyed by Workday said they are now expanding their use of AI agents.
Research from Microsoft earlier this year predicted that as many as 1.3 billion agents will be working away in the background by 2028.
Agents operate differently to previous iterations of AI, in that they can work autonomously on behalf of human workers, rather than as a ‘copilot’ or ‘AI assistant’.
It’s here that employees want clear boundaries set by enterprises. Being ‘managed’ by an agent is essentially a dealbreaker for many workers, the study found.
AI agents are “important teammates”
Most employees see agents as “important teammates, but not full members of the workforce”. This is a viewpoint that varies wildly across different departments and business functions, Workday noted.
Staff in finance, hiring, and legal are far more wary of agents due to the sensitive nature of the tasks they’ll be carrying out. Conversely, workers in areas such as IT support and skills development are more trusting.
This highlights the need for greater human oversight and accountability depending on the specific areas agents are deployed, according to Workday.
Across the board, just 24% of respondents said they are comfortable with agents operating autonomously and without human supervision.
On the topic of trust, the Workday study noted that “exposure” to agents is a crucial factor in developing faith in these systems.
More than a quarter of respondents said they believe agents are overhyped, for example, but trust “rises dramatically” with increased use and experience.
“For instance, only 36% of those exploring AI agents trust their organization to use them responsibly, but that number jumps to 95% among those further along,” the company said. “Direct experience with agents builds confidence.”
Workers are wary of productivity gains
Notably, Workday found employees reported higher levels of productivity using AI agents, with 90% of respondents believing they will help them get more work done.
But this is a double-edged sword for many, the study warned. Nearly half (48%) of workers reported growing concerns that these productivity gains will lead to increased pressure and heavier workloads.
36% voiced concerns over less human interaction in their day-to-day work, while 48% are also worried about a “decline in critical thinking”.
The impact of AI tools on critical thinking has become a recurring talking point over the last year. In early 2025, a study from Microsoft warned that frequent users of tools such as ChatGPT and Copilot experience “long-term reliance and diminished independent problem-solving” capabilities.
In June, a similar study on the impact of AI on users by MIT’s Media Lab also pointed to reduced critical thinking skills.
This study saw 54 subjects divided into three separate groups and asked to write essays: one using ChatGPT, another relying on Google Search, and a final group using no tools at all.
Researchers found that those using ChatGPT to write content recorded the lowest cognitive engagement and performance.
Concerns over cognitive impact aside, Workday said the concerns voiced by respondents shows enterprises must approach the adoption of agentic AI in a considered, transparent manner.
“This isn’t just about deploying new technology,” the company said. “It’s about thoughtfully designing a future where AI agents enhance human capabilities, enabling a more productive and fulfilling work experience for all.”
Make sure to follow ITPro on Google News to keep tabs on all our latest news, analysis, and reviews.
MORE FROM ITPRO
-
Huawei executive says 'we need to embrace AI hallucinations’News Tao Jingwen, director of Huawei’s quality, business process & IT management department, said firms should embrace hallucinations as part and parcel of generative AI.
-
The rise of the UK’s ‘invisible’ AI workforceNews Research from Multiverse shows AI skills are becoming common in non-tech roles
-
Why Nvidia’s $100 billion deal with OpenAI is a win-win for both companiesNews OpenAI will use Nvidia chips to build massive systems to train AI
-
Shadow AI can be a tool for AI innovation with the right controls, say Gartner analystsNews Data-driven messaging and a supportive approach to securing AI tools are necessary for security staff looking to balance AI risks and unlock better funding
-
Zoom CEO Eric Yuan thinks AI will pave the way for a three-day week – and he’s not the only big tech exec excited about reduced working hoursNews Yuan joins Nvidia CEO Jensen Huang and Bill Gates in touting the potential for AI to unlock reduced working hours
-
DeepSeek’s R1 model training costs pour cold water on big tech’s massive AI spendingNews Chinese AI developer DeepSeek says it created an industry-leading model on a pittance
-
Global AI spending is set to hit $2 trillion next year – here’s where all the money is goingNews Huge spending increases in AI services and associated infrastructure are expected
-
OpenAI just revealed what people really use ChatGPT for – and 70% of queries have nothing to do with workNews More than 70% of ChatGPT queries have nothing to do with work, but are personal questions or requests for help with writing.
