BT has been named as TANDBERG’s first global Certified Managed Services Provider for the videoconferencing vendor’s Total Service telepresence offering.
Through its One Source managed telepresence solution, BT will provide global TANDBERG video users with managed services and network solutions.
“BT’s One Source for TANDBERG will leverage our managed services expertise to provide a variety of services focused on driving adoption, reducing costs, and enhancing the TANDBERG telepresence experience,” says Jeff Prestel, general manager of BT Conferencing’s Video Business Unit. “Along with TANDBERG, we will provide customers with the ultimate telepresence experience, while enabling them to better focus their resources.”
TANDBERG’s certification programme for managed service providers requires the availability of fully managed or hosted global services from dedicated Video Network Operation Centres (VNOC). Certified suppliers, such as BT, must also provide concierge services, web and telephone reservations, continuous helpdesk support, and proactive testing and monitoring before, during, and after meetings. Certification guarantees customers IP and ISDN gateway services, universal bridging, event recording and streaming, and ad hoc VNOC services.
