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What role does automation play when it comes to IT service management?
Sponsored by Freshworks
Supported Content ITSM will be a familiar element of many IT departments, but a changing tech landscape requires a new strategy
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Do businesses need IT operations management?
Sponsored by Freshworks
Supported content ITOM strategies’ focus on automation can speed up processes and free up IT staff, but it has its limitations
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Companies continue to splash out on AI, despite disillusionment with the technology
News Worldwide spending on AI will hit $2.5 trillion in 2026, according to Gartner, despite IT leaders wallowing in the "Trough of Disillusionment" – and spending will surge again next year.
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Marc Benioff says hiring in software engineering is ‘mostly flat’ at Salesforce because of AI
News Salesforce CEO Marc Benioff has revealed hiring for software engineering has dipped as a result of AI, but the CRM giant is ramping up recruitment in other key areas to push its agentic agenda.
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Finance and security leaders are odds over cyber priorities, and it’s harming enterprises
News Poor relations between the departments can be solved by CISOs talking in a language CFOs understand
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AI-related cuts could come back to haunt enterprises
News A frantic push to automate roles with AI could come back to haunt many enterprises, according to Forrester
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Why trust not tech will decide the channel’s future
Industry Insights When technology looks the same, the real differentiation comes from honesty and long-term relationships
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Tool sprawl: the risk and how to mitigate it
In-depth Many firms are struggling with tool sprawl, and it’s having a negative impact on their security – what can be done?
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NinjaOne gearing for 2026 growth after record fiscal year
News A record-breaking 2025 at NinjaOne saw the company outpace the market with almost 70% year-over-year revenue growth
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Businesses aren't laying off staff because of AI
News It's sexier to say AI caused redundancies than it is to admit the economy is bad or overhiring has happened
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Lisa Su says AI is changing AMD’s hiring strategy
News AMD CEO Lisa Su has revealed AI is directly influencing recruitment practices at the chip maker but, unlike some tech firms, it’s led to increased headcount.
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Productivity gains on the menu as CFOs target bullish tech spending in 2026
News Findings from Deloitte’s Q4 CFO Survey show 59% of firms have now changed their tune on the potential performance improvements unlocked by AI.
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