NICE has launched an automated cloud solution to help 911 centers streamline digital evidence sharing.
Dubbed E-Request, the new solution simplifies emergency communication centers' (ECCs) procedures for receiving, processing, and sharing 911 audio evidence requests with district attorneys and federal police. E-Request by NICE also offers insights into incident request volumes, backlogs, and bottlenecks.
NICE executive vice president Chris Wooten said: “Handling 911 evidence requests is a time-consuming, but essential, function of every 911 center. E-Request automates the end-to-end request and delivery workflow between 911 centers and key stakeholders to accelerate request fulfillment, improve transparency, ensure timely disclosure, and streamline case preparation and discovery.
“Currently, one of the world’s pre-eminent 911 centers, which handles tens of thousands of requests annually, is successfully leveraging E-Request’s automation and workflow engine to fulfill 911 evidence requests faster, more uniformly and efficiently, via an auditable, secure, end-to-end digital process.”
E-Request is built into NICE’s digital evidence management platform Evidencentral. This all-in-one platform connects key performance indicators (KPIs) to incidents and offers a unified view of all case evidence.
Once a prosecutor submits their evidence request via E-Request, it prompts ECC personnel to enter a computer-aided dispatch (CAD) incident number. Upon entering the code, E-Request automatically correlates the incident’s audio records.
RELATED RESOURCE
The ultimate law enforcement agency guide to going mobile
Best practices for implementing a mobile device program
When evidence is ready for download, E-Request's secure client portal sends prosecutors an alert. Additionally, the E-Request mobile app provides convenient access to 911 calls for investigators and officers on the scene.
According to NICE, E-Request will help responders meet stringent evidence disclosure deadlines by automating redundant tasks, such as emailing and filling out forms.
“E-Request eliminates backlogs, improves productivity and service levels, and frees up ECC time and resources. All work, including redaction and audio transcription, can be done in one system. E-Request also eliminates duplicate work requests, downloading and copying to discs, handling of physical media, and the need to attach and send files via email,” explained NICE.
-
LastPass hit with ICO fine after 2022 data breach exposed 1.6 million usersNews The impact of the LastPass breach was felt by customers as late as December 2024
-
OpenAI says future models could have a ‘high’ security riskNews The ChatGPT maker wants to keep defenders ahead of attackers when it comes to AI security tools
-
Empowering enterprises with AI: Entering the era of choicewhitepaper How High Performance Computing (HPC) is making great ideas greater, bringing out their boundless potential, and driving innovation forward
-
The CEO's guide to generative AI: Be a creator, not a consumerWhitepaper Innovate your business model with modern IT architecture, and the principles of trustworthy AI
-
Learning and operating Prestowhitepaper Meet your team’s warehouse and lakehouse infrastructure needs
-
Scale AI workloads: An open data lakehouse approachwhitepaper Combine the advantages of data warehouses and data lakes within a new managed cloud service
-
Managing data for AI and analytics at scale with an Open Data Lakehouse approachwhitepaper Discover a fit-for-purpose data store to scale AI workloads
-
The power of AI & automation: Productivity and agilitywhitepaper To perform at its peak, automation requires incessant data from across the organization and partner ecosystem
-
A guide to help you choose the UPS battery backup for your needsWhitepaper Download this guide and stay connected with a UPS that's free of interruption or disturbance
-
Managing data for AI and analytics at scale with an open data lakehouse approach: IBM watsonx.data
whitepaper Eliminate information silos that are difficult to integrate
