ConnectWise unveils new incident response service

People holding Security sign

ConnectWise has introduced a new service offering that the IT software firm said will help MSPs and their clients rapidly respond to attacks and recover from security incidents.

The ConnectWise Incident Response Service has been designed to offer around-the-clock access to a team of expert cybersecurity analysts, who will be on hand to provide immediate assistance to assess, contain and remediate threats.

Available now for both partners and non-partners alike, ConnectWise says the offering will help minimise the negative impact of security issues and limit business disruption.

“With a talent shortage, more sophisticated threat actors and more technologies to protect, cybersecurity incidents can quickly overwhelm an MSP and their end client and jeopardise protection of their client’s critical assets,” commented Raffael Marty, General Manager, Cybersecurity, ConnectWise.

“Every second counts in a cyberattack, so having a team of security experts at a moment’s notice is a game-changing force multiplier for an MSP’s successful delivery of cybersecurity services.”

These cybersecurity threats show no signs of slowing down, either. According to ConnectWise’s 2022 MSP Threat Report, 2021 saw a 10-15% increase in ransomware incidents by quarter – with 56% occurring in the second half of the year.

For MSPs and clients that may lack the appropriate incident response resources, ConnectWise says its new Incident Response Service offers an immediate lifeline to experts that will help tackle these issues.

The service also aids in the recovery process with forensic examination of system data, user activity and artefacts of digital evidence to determine the extent of the compromise, as well as identify which threat actor may be the culprit.

“With this service, MSPs can confidently turn to ConnectWise to gain swift understanding and control of the situation to eradicate threats and prevent costly downtime,” Marty added.

Daniel Todd

Dan is a freelance writer and regular contributor to ChannelPro, covering the latest news stories across the IT, technology, and channel landscapes. Topics regularly cover cloud technologies, cyber security, software and operating system guides, and the latest mergers and acquisitions.

A journalism graduate from Leeds Beckett University, he combines a passion for the written word with a keen interest in the latest technology and its influence in an increasingly connected world.

He started writing for ChannelPro back in 2016, focusing on a mixture of news and technology guides, before becoming a regular contributor to ITPro. Elsewhere, he has previously written news and features across a range of other topics, including sport, music, and general news.