ConnectWise unveils new incident response service

ConnectWise has introduced a new service offering that the IT software firm said will help MSPs and their clients rapidly respond to attacks and recover from security incidents.

The ConnectWise Incident Response Service has been designed to offer around-the-clock access to a team of expert cybersecurity analysts, who will be on hand to provide immediate assistance to assess, contain and remediate threats.

Available now for both partners and non-partners alike, ConnectWise says the offering will help minimise the negative impact of security issues and limit business disruption.

“With a talent shortage, more sophisticated threat actors and more technologies to protect, cybersecurity incidents can quickly overwhelm an MSP and their end client and jeopardise protection of their client’s critical assets,” commented Raffael Marty, General Manager, Cybersecurity, ConnectWise.

“Every second counts in a cyberattack, so having a team of security experts at a moment’s notice is a game-changing force multiplier for an MSP’s successful delivery of cybersecurity services.”

These cybersecurity threats show no signs of slowing down, either. According to ConnectWise’s 2022 MSP Threat Report, 2021 saw a 10-15% increase in ransomware incidents by quarter – with 56% occurring in the second half of the year.

For MSPs and clients that may lack the appropriate incident response resources, ConnectWise says its new Incident Response Service offers an immediate lifeline to experts that will help tackle these issues.

The service also aids in the recovery process with forensic examination of system data, user activity and artefacts of digital evidence to determine the extent of the compromise, as well as identify which threat actor may be the culprit.

“With this service, MSPs can confidently turn to ConnectWise to gain swift understanding and control of the situation to eradicate threats and prevent costly downtime,” Marty added.