Business Strategy

What role does automation play when it comes to IT service management?

Sponsored by Freshworks

Supported Content ITSM will be a familiar element of many IT departments, but a changing tech landscape requires a new strategy

By Jane McCallion Published 19 January 26

Do businesses need IT operations management?

Sponsored by Freshworks

Supported content ITOM strategies’ focus on automation can speed up processes and free up IT staff, but it has its limitations

By Jane McCallion Published 19 January 26

Companies continue to splash out on AI, despite disillusionment with the technology

News Worldwide spending on AI will hit $2.5 trillion in 2026, according to Gartner, despite IT leaders wallowing in the "Trough of Disillusionment" – and spending will surge again next year.

By Jane McCallion Published 16 January 26

Marc Benioff says hiring in software engineering is ‘mostly flat’ at Salesforce because of AI

News Salesforce CEO Marc Benioff has revealed hiring for software engineering has dipped as a result of AI, but the CRM giant is ramping up recruitment in other key areas to push its agentic agenda.

By Ross Kelly Published 15 January 26

Finance and security leaders are odds over cyber priorities, and it’s harming enterprises

News Poor relations between the departments can be solved by CISOs talking in a language CFOs understand

By Emma Woollacott Published 15 January 26

AI-related cuts could come back to haunt enterprises

News A frantic push to automate roles with AI could come back to haunt many enterprises, according to Forrester

By Emma Woollacott Published 13 January 26

Why trust not tech will decide the channel’s future

Industry Insights When technology looks the same, the real differentiation comes from honesty and long-term relationships

By Glen Williams Published 13 January 26

Tool sprawl: the risk and how to mitigate it

In-depth Many firms are struggling with tool sprawl, and it’s having a negative impact on their security – what can be done?

By Kate O'Flaherty Published 9 January 26

NinjaOne gearing for 2026 growth after record fiscal year

News A record-breaking 2025 at NinjaOne saw the company outpace the market with almost 70% year-over-year revenue growth

By Daniel Todd Published 9 January 26

Businesses aren't laying off staff because of AI

News It's sexier to say AI caused redundancies than it is to admit the economy is bad or overhiring has happened

By Nicole Kobie Published 8 January 26