Managed service provider Maintel has lifted the lid on its new Partner Services Division it claims would offer the channel the means to win service, support and managed business across unified communications, contact centre, workforce optimisation and networking technologies.
The new division will offer the channel two main services: professional services including engineering, installation and consultancy, and managed services including maintenance and support.
The division would also call upon a network of 150 engineers and have been designed to “offer a full scope of support” to partners. It says this ranges from basic break/fix services through to full-managed support wraps, where partners can guarantee SLAs with support from Maintel.
This, it adds, will allow resellers, outsourcers, systems integrators and telcos to broaden the portfolio of services they can offer to customers without needing to inject a major investment in personnel or training, as they can “rely upon Maintel’s people, skillsets and industry accreditations and sell these to customers”.
Eddie Buxton, CEO at Maintel, says: “Maintel’s acquisitions of Proximity and Datapoint brought together a strong portfolio of skillsets, meaning we can now offer a ‘one-stop-shop’ of support to partners.
“As last year’s strongest performing sales division, our channel business represents around half of our overall revenue, so naturally it’s an incredibly important part of the business to us. In launching Partner Services we are building on this success through an experienced team focussing on our channel partners,” he adds.
“We’ve already seen a great response to the creation of the specialist division, including a ten percent partner increase. Our partners look for a company to not only provide the services they don't have, but also to be an integral part of their customer engagement and growth plans to do this, we work closely with them to really understand their goals.”
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