Maintel unveils new Partner Services Division
Looks to bring together expertise to help channel win business

Managed service provider Maintel has lifted the lid on its new Partner Services Division it claims would offer the channel the means to win service, support and managed business across unified communications, contact centre, workforce optimisation and networking technologies.
The new division will offer the channel two main services: professional services including engineering, installation and consultancy, and managed services including maintenance and support.
The division would also call upon a network of 150 engineers and have been designed to “offer a full scope of support” to partners. It says this ranges from basic break/fix services through to full-managed support wraps, where partners can guarantee SLAs with support from Maintel.
This, it adds, will allow resellers, outsourcers, systems integrators and telcos to broaden the portfolio of services they can offer to customers without needing to inject a major investment in personnel or training, as they can “rely upon Maintel’s people, skillsets and industry accreditations and sell these to customers”.
Eddie Buxton, CEO at Maintel, says: “Maintel’s acquisitions of Proximity and Datapoint brought together a strong portfolio of skillsets, meaning we can now offer a ‘one-stop-shop’ of support to partners.
“As last year’s strongest performing sales division, our channel business represents around half of our overall revenue, so naturally it’s an incredibly important part of the business to us. In launching Partner Services we are building on this success through an experienced team focussing on our channel partners,” he adds.
“We’ve already seen a great response to the creation of the specialist division, including a ten percent partner increase. Our partners look for a company to not only provide the services they don't have, but also to be an integral part of their customer engagement and growth plans to do this, we work closely with them to really understand their goals.”
ChannelPro Newsletter
Stay up to date with the latest Channel industry news and analysis with our twice-weekly newsletter
ITPro is a global business technology website providing the latest news, analysis, and business insight for IT decision-makers. Whether it's cyber security, cloud computing, IT infrastructure, or business strategy, we aim to equip leaders with the data they need to make informed IT investments.
For regular updates delivered to your inbox and social feeds, be sure to sign up to our daily newsletter and follow on us LinkedIn and Twitter.
-
Security experts issue warning over the rise of 'gray bot' AI web scrapers
News While not malicious, the bots can overwhelm web applications in a way similar to bad actors
By Jane McCallion Published
-
Does speech recognition have a future in business tech?
Once a simple tool for dictation, speech recognition is being revolutionized by AI to improve customer experiences and drive inclusivity in the workforce
By Jonathan Weinberg Published
-
Selling on outcomes, not solutions – how the channel can improve sales success in 2025
Industry Insights The traditional solutions-led approach to channel sales needs to be adapted – here’s how
By Phil Skelton Published
-
Wasabi Technologies promotes Jon Howes to SVP of global sales
News The industry veteran will lead the cloud storage firm’s global sales operations as it looks to further growth
By Daniel Todd Published
-
Why technology resellers are essential to UK government
Industry Insight Technology resellers can play a pivotal role in supporting public sector digital transformation
By Sean Collins Published
-
How the channel can maximize market opportunities for business growth
Industry Insight Adapting to emerging technology trends, fostering closer client relationships, and building a strong online presence will be key to maximizing channel growth
By Anton Shelepchuk Published
-
Understanding the customer journey is key to building stronger client relationships
Industry Insight Understanding the complexities of the modern customer journey will be key to fostering robust, long-term relationships with clients
By Tony McNish Published
-
Building channel resilience in 2023 and beyond
Industry Insight Building a resilient, robust channel ecosystem could be key to weathering current economic trends
By John Nolan Published
-
Veritas bolsters partner program with new incentives and rewards
News A simplified channel platform process will enable partners to focus on their core strengths in FY24, the company says
By Daniel Todd Published
-
New Aryaka reseller program offers up to 35% deal margins
News The SD-WAN and unified SASE specialist is aiming to “reignite” its reseller partnerships
By Daniel Todd Published