Managed service provider Maintel has lifted the lid on its new Partner Services Division it claims would offer the channel the means to win service, support and managed business across unified communications, contact centre, workforce optimisation and networking technologies.
The new division will offer the channel two main services: professional services including engineering, installation and consultancy, and managed services including maintenance and support.
The division would also call upon a network of 150 engineers and have been designed to “offer a full scope of support” to partners. It says this ranges from basic break/fix services through to full-managed support wraps, where partners can guarantee SLAs with support from Maintel.
This, it adds, will allow resellers, outsourcers, systems integrators and telcos to broaden the portfolio of services they can offer to customers without needing to inject a major investment in personnel or training, as they can “rely upon Maintel’s people, skillsets and industry accreditations and sell these to customers”.
Eddie Buxton, CEO at Maintel, says: “Maintel’s acquisitions of Proximity and Datapoint brought together a strong portfolio of skillsets, meaning we can now offer a ‘one-stop-shop’ of support to partners.
“As last year’s strongest performing sales division, our channel business represents around half of our overall revenue, so naturally it’s an incredibly important part of the business to us. In launching Partner Services we are building on this success through an experienced team focussing on our channel partners,” he adds.
“We’ve already seen a great response to the creation of the specialist division, including a ten percent partner increase. Our partners look for a company to not only provide the services they don't have, but also to be an integral part of their customer engagement and growth plans to do this, we work closely with them to really understand their goals.”
-
M&S suspends online sales as 'cyber incident' continuesNews Marks & Spencer (M&S) has informed customers that all online and app sales have been suspended as the high street retailer battles a ‘cyber incident’.
-
Manners cost nothing, unless you’re using ChatGPTOpinion Polite users are costing OpenAI millions of dollars each year – but Ps and Qs are a small dent in what ChatGPT could cost the planet
-
Cisco names Oliver Tuszik as global sales chiefNews Cisco has announced the appointment of Oliver Tuszik as its new executive vice president of global sales, who replaces Gary Steele.
-
Selling on outcomes, not solutions – how the channel can improve sales success in 2025Industry Insights The traditional solutions-led approach to channel sales needs to be adapted – here’s how
-
Wasabi Technologies promotes Jon Howes to SVP of global salesNews The industry veteran will lead the cloud storage firm’s global sales operations as it looks to further growth
-
Why technology resellers are essential to UK governmentIndustry Insights Technology resellers can play a pivotal role in supporting public sector digital transformation
-
How the channel can maximize market opportunities for business growthIndustry Insights Adapting to emerging technology trends, fostering closer client relationships, and building a strong online presence will be key to maximizing channel growth
-
Understanding the customer journey is key to building stronger client relationshipsIndustry Insights Understanding the complexities of the modern customer journey will be key to fostering robust, long-term relationships with clients
-
Building channel resilience in 2023 and beyondIndustry Insights Building a resilient, robust channel ecosystem could be key to weathering current economic trends
-
Veritas bolsters partner program with new incentives and rewardsNews A simplified channel platform process will enable partners to focus on their core strengths in FY24, the company says
