Resolve announces reshuffle of global partner program

IT automation and orchestration provider Resolve Systems has announced the launch of its new global partner program, which has been designed to offer more routes to market for distributors and value-added resellers.

The freshly expanded program also aims to provide new service opportunities for managed service providers, systems integrators and consulting partners, whilst simultaneously extending Resolve's global customer reach.

The result is more attractive margins and incentives for businesses to help generate new income, increase market share, whilst fostering long-standing customer relationships. There's also a host of sales and marketing resources, market development funds, training and certifications, a partner portal, as well as a dedicated channel team on hand to help achieve key milestones.

Resolve said the features will enable distributors and VARs to package robust, service-level automation with complimentary IT management that will streamline IT operations and accelerate digital transformation.

It also aims to empower MSPs and system integrators to deliver innovative new services, fuel operational efficiency, increase margins, achieve faster time to revenue, as well as better support customers through IT automation and AIOps.

As part of the revamp, Resolve has appointed industry veteran Russell Eddleman as vice president of Global Channel and Alliances, who will lead all partnership activities and drive "automation excellence" across the provider's entire partner ecosystem.

With a broad enterprise software background, Eddleman brings in-depth experience in building strategic alliances and developing sustainable routes to market. Previously, he held positions at Lumension, HEAT Software and Microsoft, where he was a key volunteer for Bill Gate's 4Afrika program.

"I have always been passionate about connecting customers, sellers, and partners in a way that provides mutual value and growth," commented Eddleman. "The channel plays a critical role as we continue to scale Resolve's business and deliver greater value to our customers.

"I'm excited to join the company at this juncture and see a tremendous opportunity for automation to accelerate digital transformation and help our customers and partners achieve more agile, streamlined IT operations."